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FAQ

For additional questions, please contact us.

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General Questions

What qualifies your coffee as organic?

Ruta Maya Coffee is USDA certified organic by the Texas Department of Agriculture and Mayacert. Organic farming is central to our work and supports the health of the environment, farmers, and our customers. Our coffee contains no genetically modified ingredients, pesticides, or herbicides. Under FDA guidelines, any artifical modifications would prevent a product from receiving organic certification.

Are you Fair-Trade certified?

While we are not Fair-Trade certified, our sourcing goes beyond Fair-Trade requirements. Ruta Maya is built on direct, longstanding relationships with independent farmer cooperatives. By working directly with farmers and avoiding third-party brokers, we're able to pay farmers above-market prices, ensuring they receive more than they would through conventional Fair-Trade channels. This approach supports local farming communities and keeps costs fair for customers.

Are there any allergens in your products?

No. We only roast coffee in our facility, meaning there is no risk of gluten, nut, or dairy cross-contamination. Our coffee is safe for those with allergies or sensitivities.

Do you offer capusles or pods?

We’ve chosen not to produce single-use coffee pods as part of our commitment to sustainability. For those using pod-based brewers, we encourage the use of reusable pods that are compatible with most machines.

Brewing and Storage

What brewing method do you recommend?

Our coffee beans work well with all brewing methods and appliances. Preferences vary, but we always enjoy a classic French press.

How should I grind my beans?

Using the right grind size is key to getting the best flavor from your brewing method. As a guide:

Espresso: Fine
Pour Over: Medium-Fine
Drip Coffee Makers: Medium
Chemex: Medium-Coarse
French Press: Coarse
Cold Brew: Extra Coarse

We encourage small adjustments to find the profile that suits your taste.

How should I store my beans?

Keep your beans in a cool, dark, and dry place to maintain their freshness. Our kraft paper bags are double-lined and resealable with a one-way degassing valve, making them ideal for long term storage. For our burlap bags, we recommend transferring the beans to an airtight container for maximum longevity.

How long does peak freshness last?

Each bag is stamped with a roast date and remains fresh for up to 1 year from that date when stored in a cool, dry place. Pre-ground coffee stays fresh for 3–5 months in a sealed bag and 2–4 weeks once opened.

Shipping and Returns

Shipping and Returns

Orders are typically processed within 3 business days and arrive within 7–10 business days via UPS Ground. Currently, we only ship orders through our website within the continental United States. We accept major payment methods, including:

Visa
Mastercard
Discover
American Express

Shipping costs vary by location and order weight. Returns and exchanges are handled on a case-by-case basis. For assistance with an online order or wholesale request in the U.S. or Mexico, please contact us at info@rutamayacoffee.com.

Wholesale Partnerships

Wholesale Partnerships

We work with retailers, hospitality, organizations, and events. If you’re interested in collaborating or have a creative idea, please send us a message at info@rutamayacoffee.com.

Retail Locations

Retail Locations

We closed our independent brick-and-mortar coffeehouse in Austin in 2012. While we no longer operate our own café, Ruta Maya Coffee is served at an airport-operated café in Austin-Bergstrom International Airport and through retail partners across the country. Check our retail map to find a retailer near you.

Please Note:

Resellers

We do not sell directly on Amazon or partner with third-party storefronts. Listings for “Ruta Maya” on Amazon are managed by independent resellers, and we cannot guarantee the quality or authenticity of products purchased through those sources. For online purchases outside our website, Costco.com is an authorized retailer.